Question 1

Why should I outsource a bookkeeper?

Accepted Answer

Outsourcing your bookkeeping can benefit business owners in many ways.

Regain your time! Get the time you spend trying to make sense of your bookkeeping back and create a better balance in your life. You might use the extra time to focus on growing your business or you might go back to spending the weekends with family and friends.

Minimise costs! This is what we do every day and we're very efficient at it. Having a bookkeeper with a set monthly fee will not only save you paying one of your employees an hourly salary to keep up with the admin, but will also minimise the amount you pay your tax agent at the end of the year as your records will be organised and ready to go.

Peace of mind! No more sleepless nights worrying if everything is under control and if you are complying with ATO's regulations. Your accredited bookkeeper will make sure all the boxes are ticked in this regard.

Easier decision making! With a skilled bookkeeper you will be sure the reconciliation has been done correctly and you can see the true state of your finances. We will also provide monthly reports to make it easier for you to manage the big decisions.

Question 2

What area do you service?

Accepted Answer

Our business is based online so we can assist anyone registered in Australia. We offer multiple forms of communication such as phone, e-mail and zoom calls to get started. Once you are signed up with us, your bookkeeping will be managed in a cloud-based accounting software Xero, so you will have access to your information from anywhere and we will manage most of our communication via our Xero Practice.

Question 3

How does your pricing work?

Accepted Answer

We don’t charge an hourly rate, so you don’t have to stress about how high the bill is at the end of the month. We will create a fixed fee monthly package based on the information you provide regarding your bookkeeping needs.

Question 4

Do I have to have a big company to afford your services?

Accepted Answer

Not at all! We have started this company with the focus on small businesses and self-employed individuals that might feel intimidated by big accounting firms. If you only require minimal assistance, our prices will reflect that.

Question 5

Why is Xero your software of choice?

Accepted Answer

There is simply too much to write into this little paragraph, but a few main reasons why we love Xero:

Automation! Xero offers a lot of automation for invoices, bills, and bank recognition as well as connectivity directly to the ATO. This means we can get our job done quicker which will in turn lower the amount you pay for bookkeeping services.

Data in the cloud! This allows us to assist clients anywhere in Australia and means you can access your information from anywhere at any time.

Various levels of access! Every individual that’s part of your business can have the level of access you prefer. This can simplify certain tasks by letting your employees do it directly in Xero without the ability to see sensitive information you don’t want them to see.

Security and encryption! Xero uses industry-standard encryption to ensure your data is safe and multi-level authentications protects the way people can log into your organisation.

Question 6

What if I currently use another bookkeeping software?

Accepted Answer

No worries!

If you are ready to transition to Xero, we can easily convert your business so you can start using it straight away. We can also assist with importing your historical data (for additional fees).

If you are unsure about changing to Xero, you can schedule a free consultation and we can run you through the pros and cons and make sure it is the right fit for you.

Question 7

Is my information secure with you?

Accepted Answer

We are bound by our contract with you to keep your information private. You can also view our Privacy Policy (https://www.betterbalancebooks.com.au/privacy-policy)for more details. Using Xero software, we also have a peace of mind about the security of your data. You can read more about the security Xero provides on the following link: Xero Security (https://www.xero.com/au/security/data-protection/)

Question 8

Can you handle my Tax Return as well?

Accepted Answer

This is not a service we offer ourselves; however, we work with trusted tax agents if you require this service. If you have your own agent, our bookkeeping services will ensure that your records are organised and ready to go at the end of the financial year. If you would like to provide us with your tax agent’s details, we can work directly with them to make everything seamless.

Question 9

What happens if I want to cancel the service?

Accepted Answer

All we require is a 30-day termination notice. At the end of the period we will cancel your services, send you a final invoice and disable our access to your information.