Better Balance Bookkeeping Terms & Conditions of Service
1. Introduction
1.1. These Terms and Conditions ("Terms") govern the provision of bookkeeping services ("Services") by Better Balance Bookkeeping ("the Company"), to the Client.
1.2. By engaging the Services, the Client agrees to be bound by these Terms.
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2. Scope of Services
2.1. The Company provides professional bookkeeping services, including but not limited to data entry, bank reconciliation, accounts receivable and payable, reports generation, BAS preparation and lodgement, and payroll processing.
2.2 Services are tailored to individual client needs as outlines in our service agreement.
2.3. Any additional or out-of-scope services must be agreed in writing and may attract additional fees.
2.4. The company shall comply with all relevant legislation and professional standards applicable to the provision of bookkeeping and BAS agent services, including the Tax Agent Services Act 2009 and the Code of Professional Conduct issues by the Tax Practitioners Board.
2.5. The Client acknowledges that upon delivery of Services or reports, they will review the output and notify the Company of any discrepancies within 10 business days. If no notification is received, the Services will be deemed accepted.
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3. Service Quality and Standards
3.1. The Company is committed to delivering services in accordance with internal quality procedures, client requirements, and applicable Australian financial legislation
3.2. The Company welcomes feedback and may request reviews to support continuous improvement.
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4. Client Responsibilities
4.1. The Client agrees to provide all necessary documentation, access, and information in a timely, complete, and accurate manner.
4.2. The Client is responsible for reviewing and confirming the accuracy of all financial information and reports generated.
5. Payment Terms
5.1. Fees are billed according to the agreed rate as per the service agreement.
5.2. Invoices are issued monthly for the upcoming monthly services.
5.3. Payment terms are 7 days from the invoice date. Late payments may incur a $10 monthly fee.
5.4. The Company reserves the right to suspend Services for non-payment after 14 days overdue.
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6. Confidentiality and Privacy
6.1. The Company will maintain strict confidentiality of all Client information in accordance with Australian Privacy Principles.
6.2. Client data may be shared with trusted subcontractors or software providers where necessary for service delivery, with all reasonable safeguard in place.
6.3. The company will retain records for the minimum required period under Australian law (generally five years), after which they may be securely destroyed unless otherwise agreed with the Client.
6.4. The Company will implement reasonable administrative, technical, and physical safeguard to protect Client data.
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7. Intellectual Property
7.1. Any deliverables created by the Company remains its intellectual property unless otherwise agreed in writing.
7.2. The Client is granted a non-transferable, non-exclusive license to use documents for internal business use only.
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8. Limitation of Liability
8.1. To the maximum extent permitted by law, the Company shall not be liable for any loss, damages, or expenses incurred by the Client except where directly caused by gross negligence or fraud.
8.2. The Client agrees to indemnify the Company from claims arising from any breach of these Terms or misuse of the Services.
8.3. The Company will use reasonable skill and care to minimise the risk of errors to ensure service integrity. If errors are identified, the Company will take corrective action as soon as reasonably practicable and notify the Client where appropriate.
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9. Termination
9.1. Either party may terminate this agreement by providing written notice via email.
9.2. As invoicing is conducted on the 1st of each month for that calendar month’s Services, termination will take effect at the end of the current invoiced month. No partial refunds will be issued for cancellations received after the invoice date.
9.3. Upon termination, the Company will continue to provide Services for the remainder of the current billing period to ensure a smooth transition and handover of records.
9.4. Any outstanding fees or charges must be paid in full before the Company releases final records or files.
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10. Dispute Resolution
10.1. Any disputes should be addressed through direct negotiations between parties.
10.2. If unresolved, the parties agree to engage in third-party mediation before commencing legal action.
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11. Governing Law
11.1. These Terms are governed by the laws of New South Wales, Australia.
11.2. The parties agree to submit to the exclusive jurisdiction of the courts in that state.
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12. Amendments
12.1. The Company reserves the right to amend these Terms. Amendments will be notified in writing and take effect 14 days from the date of notification unless otherwise agreed.
12. Miscellaneous
12.1. These Terms form the entire agreement between the parties and override any prior agreements or understandings, whether verbal or written.
12.2. No waiver of any provision of these Terms shall be deemed a waiver of any other provision or of the Company's right to enforce such provision.